BSB20115 Certificate II in Business - Office and Computer Fundamentals

Assessments are made against units of competency from the Certificate II in Business BSB20115.
  • Deliver a service to customers (BSBCUS201)
  • Develop keyboard skills (BSBITU102)
  • Operate presentation packages (ICTICT106)
  • Create and use spreadsheets (BSBITU202)
  • Organise and complete daily work activities (BSBWOR202)
  • Work effectively with others (BSBWOR203)
  • Use business technology (BSBWOR204)
  • Contribute to health and safety of self and others (BSBWHS201)
  • Communicate in the workplace (BSBCMM201)
  • Process and maintain workplace information (BSBINM201)
  • Communicate electronically (BSBITU203)
  • Produce simple word processed documents (BSBITU201)

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BSB20115 Certificate II in Business – Business and Computer Basics – Sydney Course

If you want to gain an understanding of business fundamentals and acquire skills necessary for organising tasks, managing workplace information, producing business documents, delivering customer service, communicating effectively and prioritising tasks, then this course is for you. The Certificate II in Business is a great first step into working in a business environment. Get recognition for your existing skills or develop new skills for an office environment. This is also a great introduction to higher level specialist training courses that will help you further progress your career. If you are new to the workforce or looking to start your study with a course in basic work skills, enrol today.

Macquarie Community College operates from a range of venues across North and Western Sydney. We have campuses in Carlingford, Eastwood, Chatswood, Blacktown, Richmond and many more. Enrol today or Enquire Now!

What to Bring

All course material is provided and inclusive with course fees. Please bring along a notebook and pen. You are welcome to bring your own smart-devices or laptop.

Prerequisite: Essential

There are no formal entry requirements for this course.

Prerequisite: Desirable

You will need to have language, literacy and numeracy skills that allow you to read and interpret information, and prepare documents. Alternatively, you can enrol in a language, literacy and numeracy skills course while completing the Certificate II in Business.

Delivery Mode

The Certificate II in Business is available:

Classroom based: engaging trainers will take you through the course material face to face

Workplace traineeships are available

Government Subsidy Opportunities

Government funding opportunities that may be available for this course:

  • - Traineeships including Fee Free Scholarships
  • - Smart and Skilled

Eligibility for government funding is limited and varies from program to program. For more information and to assess eligibility for yourself or your organisation, contact us.

Study Load

The completion time for the Certificate II in Business varies according to the educational background and any relevant experience of the student Face to face classes take approximately 3-6 months. The student will be expected to complete approximately 30 hours of study in class and at home per week full time, or the equivalent part time.

Recognition of Prior Learning

If you have completed previous recognised study (e.g. through TAFE) or have work experience this may accelerate your course completion. Experience can be in a paid or voluntary role. For more information please contact us for a recognition of Prior Learning (RPL) kit or visit to see more details about unit options.

Career Opportunities

  • - Office assistant
  • - Customer service assistant

Core Unit Components (1)

BSBWHS201 Contribute to health and safety of self and others

Elective Unit Components (11)

BSBITU102 Develop keyboard skills
BSBCUS201 Deliver a service to customers
BSBINM201 Process and maintain workplace information
BSBCMM201 Communicate in the workplace
BSBITU201 Produce simple word-processed documents
BSBITU202 Create and use spreadsheets
BSBITU203 Communicate electronically
ICTICT106 Operate presentation packages
BSBWOR202 Organise and complete daily work activities
BSBWOR203 Work effectively with others
BSBWOR204 Use business technology

How You Will Be Assessed

Assessments will be written and practical.

Work Placement

Not required for this course

What Can I Study Next?

Certificate III in Business Administration or another of the more specialised business courses.