BSB20115 Certificate II in Business

Assessments are made against units of competency from the Certificate II in Business BSB20115.
  • Deliver a service to customers (BSBCUS201)
  • Organise and complete daily work activities (BSBWOR202)
  • Work effectively with others (BSBWOR203)
  • Use business technology (BSBWOR204)
  • Contribute to health and safety of self and others (BSBWHS201)
  • Communicate in the workplace (BSBCMM201)
  • Process and maintain workplace information (BSBINM201)
  • Use digital technology for routine workplace tasks (FSKDIG03)
  • Use digital technologies to communicate remotely (BSBITU213)
  • Create and use spreadsheets (BSBITU212)
  • Produce digital text documents (BSBITU211)
  • Develop keyboard skills (BSBITU112)

This course has no current classes. Please join the waiting list. Click here

BSB20115 Certificate II in Business – Sydney Course

If you want to gain an understanding of business fundamentals and acquire skills necessary for organising tasks, managing workplace information, producing business documents, delivering customer service, communicating effectively and prioritising tasks, then this course is for you. You will learn computing skills such as touch typing and how to use a variety of Microsoft Office applications including Word, Excel and PowerPoint

The BSB20115 Certificate II in Business is a great first step into working in a business environment. Get recognition for your existing skills or develop new skills to put you on the path to success in the business world.
This course is also a great introduction to higher level specialist business and computer training courses that will help you further progress your career. If you are new to the workforce or looking to start your study with a course in basic work skills, enrol today.

Macquarie Community College also operates from a range of venues across North and Western Sydney. We have campuses in Carlingford, Chatswood, Mt Druitt, Richmond and many more.

Course Outline

In this course you will learn how to:

  • use a variety of Microsoft (MS) Office applications – Excel, Word, PowerPoint,
  • organise your time at work more efficiently
  • be a valuable member of a work team
  • touch type
  • care for the safety of yourself and others in the workplace

Course Outcome

By the end of this course you will be able to:

  • Type without looking at the keyboard (touch type)
  • Deliver the best possible customer service
  • Operate word-processing applications such as Microsoft Word
  • Use the internet and know how to communicate securely over the internet using email packages such as Microsoft Outlook
  • Operate spreadsheet applications such as Microsoft Excel
  • Operate presentation packages such as Microsoft PowerPoint

What to Bring

All course material is provided and inclusive with course fees.

Please bring:

  • notebook
  • pen
  • USB

Prerequisite: Essential

Students will undertake an initial assessment of language, literacy and numeracy skills to ensure that this course is suitable for their ability levels.

Prerequisite: Desirable

You will need to have language, literacy and numeracy skills that allow you to read and interpret information, and prepare documents.
Alternatively, you can enrol in a language, literacy and numeracy skills course while completing this BSB20115 Certificate II in Business.

Fees and Government Subsidy Opportunities

Smart and Skilled is a reform of the NSW Vocational Education and Training (VET) system. It’s helping people in NSW get the skills they need to find a job and advance their careers.

Smart and Skilled provides eligible students with:

  • An entitlement to government-subsidised training up to and including Certificate III.
  • Government funding for higher-level courses (Certificate IV and above) in targeted priority areas.

If you’re a prospective student, please visit: where you will find everything you need to know about the Smart and Skilled program before you enrol.

This training is subsidised by the NSW Government, and as a result your fee is determined through Training Services NSW formal eligibility criteria. This criteria will determine your exact fee. Students who meet additional specified criteria, may be eligible for a concession fee or a fee exemption. In claiming the concession or exemption students will be required to supply the required evidence to support the claim in accord with the requirements of Smart and Skilled eligibility.

Students who are eligible for Recognition of Prior Learning (RPL) and/or credit transfer from previous study will have their fee adjusted to reflect this. The amended fee will be confirmed by Training Services NSW and will be reflected in the adjusted Student Fee Statement.

Payment Plans are available through Macquarie Community College for Smart and Skilled eligible qualifications. 10% deposit OR $40 (whichever is greater) required upon enrolment followed by Interest-free payment plan. Payment methods: EFTPOS, Direct Deposit, Direct Debit, Visa or MasterCard.

Study Load

The completion time for BSB20115 Certificate II in Business varies according to the educational background and any relevant experience of the student.
Face to face classes take approximately 3-6 months. The student will be expected to complete approximately 30 hours of study in class and equivalent self-study hours at home per week.

Recognition of Prior Learning

Recognition of prior learning (RPL) is defined in the AQF as follows:

  • Recognition of prior learning is an assessment process that involves assessment of an individual’s relevant prior learning (including formal, informal and non-formal learning) to determine the credit outcomes of an individual application for credit.

This is underpinned by the AQF definition of credit as follows:

  • Credit is the value assigned for the recognition of equivalence in content and learning outcomes between different types of learning and/or qualifications.
  • Credit reduces the amount of learning required to achieve a qualification and may be through credit transfer, articulation, recognition of prior learning or advanced standing.

For further information visit:

If you would like to apply for RPL, please contact us for an RPL kit.

Career Opportunities

This course is a pathway to employment or vocational study and is suitable for any person wishing to safely perform a range of routine office tasks using limited practical skills and fundamental operational knowledge in a defined context.

Possible job roles include:

  • Office assistant
  • Customer service assistant

Core Unit Components (1)

BSBWHS201 Contribute to health and safety of self and others

For more information, visit

Elective Unit Components (11)

  • BSBITU112 Develop keyboard skills
  • BSBCUS201 Deliver a service to customers
  • BSBINM201 Process and maintain workplace information
  • BSBCMM201 Communicate in the workplace
  • BSBITU211 Produce simple word-processed documents
  • BSBITU212 Create and use spreadsheets
  • BSBITU213 Communicate electronically
  • ICTICT106 Operate presentation packages
  • BSBWOR202 Organise and complete daily work activities
  • BSBWOR203 Work effectively with others
  • BSBWOR204 Use business technology

For more information, visit

How You Will Be Assessed

Assessment (including recognition of prior learning) must:

  • Meet the requirements of the relevant training package or accredited course, and
  • Be conducted in accordance with the principles of assessment and the rules of evidence, and
  • Meet workplace and, where relevant, regulatory requirements.

For this course assessment will entail the following:

  • written and verbal questioning
  • practical demonstrations

Assessments will be written and practical and will take place in the classroom environment.

What Can I Study Next?

At the completion of this course, you can move on to study the Certificate III in Business Administration or other more specialised business courses to help you further develop your business and computing skills.

Delivery Mode

We offer training in formats that suit you and your workplace in accordance with the training package.
BSB20115 Certificate II in Business is available in a variety of learning modes:

  • Classroom based: experienced and engaging trainers will take you through the course material face to face.
  • Workplace traineeships are available.

Logistical Information

Macquarie Community College also operates from a range of venues across North and Western Sydney. We have campuses in Carlingford, Chatswood, Mt Druitt, Richmond and many more.
Other areas of delivery assessed on request.
Workplace based training delivered in your workplace.