Introduction to Email and Online Communication

Introduction to Email and Online Communication

Assessments are made against units of competency.

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Introduction to Email and Online Communication – Sydney Course

Do you need to gain email and online communication skills? Whether it be for personal or work use, our Introduction to Email and Online Communication course will introduce you to Email, Calendar, Tasks and other common online communication tools. You will learn how to send and receive emails, manage security and use various functions to store emails efficiently. You will also learn the basics of communication via social media and how to use Microsoft Office Outlook and other online communication tools in a safe, professional and efficient manner.

This Microsoft Office course is aligned with the BSBITU203 Communicate electronically unit of competency found in the BSB20115 Certificate II in Business course.

Macquarie Community College also operates from a range of venues across North and Western Sydney. We have campuses in Carlingford, Eastwood, Chatswood, Blacktown, Richmond and many more.

Course Outline

In this course you will learn:

  • how to communicate electronically with email using Microsoft Outlook and other online communication tools
  • using social media for communication
  • security and safety with online communication
  • cloud based computing

Course Outcome

By the end of this course you will be knowledgeable in basic email and online communication. You will be able to send, receive and store online communication using a variety of applications including social media and Microsfot Outlook. You will understand how to use online communication safely and securely.
Upon successful completion of this course you will be eligible for a Statement of Attainment for this unit in BSB20115 Certificate II in Business.

What to Bring

All course material is provided and inclusive with course fees.
Please bring:

  • notebook
  • pen
  • USB

Prerequisite: Essential

Students will undertake an initial assessment of language, literacy and numeracy skills to ensure that this course is suitable for their ability levels.

Prerequisite: Desirable

You will need to have language, literacy and numeracy skills that allow you to read and interpret information in addition to basic computer literacy.
If you do not have these skills, we recommend that you complete the ICT10115 Certificate I in Information, Digital Media and Technology (Computer Basics) course, before enrolling in this course.

Fees and Government Subsidy Opportunities

Smart and Skilled is a reform of the NSW Vocational Education and Training (VET) system. It’s helping people in NSW get the skills they need to find a job and advance their careers.

Smart and Skilled provides eligible students with:

  • An entitlement to government-subsidised training up to and including Certificate III.
  • Government funding for higher-level courses (Certificate IV and above) in targeted priority areas.

If you’re a prospective student, please visit: where you will find everything you need to know about NSW Government subsidies before you enrol.

This training is subsidised by the NSW Government, and as a result your fee is determined through Training Services NSW formal eligibility criteria. This criteria will determine your exact fee. Students who meet additional specified criteria, may be eligible for a concession fee or a fee exemption. In claiming the concession or exemption students will be required to supply the required evidence to support the claim in accord with the requirements of Smart and Skilled eligibility.

Students who are eligible for Recognition of Prior Learning (RPL) and/or credit transfer from previous study will have their fee adjusted to reflect this. The amended fee will be confirmed by Training Services NSW and will be reflected in the adjusted Student Fee Statement.

Payment Plans are available through Macquarie Community College for Smart and Skilled eligible qualifications. 10% deposit is required upon enrolment followed by an interest-free payment plan. Payment methods: EFTPOS, Direct Deposit, Direct Debit, Visa or MasterCard.

Study Load

This course will include both classroom based sessions and home study.

Recognition of Prior Learning

Recognition of prior learning (RPL) is defined in the AQF as follows:

  • Recognition of prior learning is an assessment process that involves assessment of an individual’s relevant prior learning (including formal, informal and non-formal learning) to determine the credit outcomes of an individual application for credit.

This is underpinned by the AQF definition of credit as follows:

  • Credit is the value assigned for the recognition of equivalence in content and learning outcomes between different types of learning and/or qualifications.
  • Credit reduces the amount of learning required to achieve a qualification and may be through credit transfer, articulation, recognition of prior learning or advanced standing.

For further information visit:

If you would like to apply for RPL, please contact us for an RPL kit.

Career Opportunities

This program will help you communicate via electronic means.

Unit Components <1>

BSBITU203 Communicate electronically

For more information, visit

How You Will Be Assessed

Assessment (including recognition of prior learning) must:

  • Meet the requirements of the relevant training package or accredited course, and
  • Be conducted in accordance with the principles of assessment and the rules of evidence, and
  • Meet workplace and, where relevant, regulatory requirements.

For this course assessment will entail the following:

  • written and verbal questioning
  • practical demonstrations

Assessments will be written and practical and may take place in:

  • the classroom environment
  • in the workplace
  • by submission of required documentation depending on your mode of delivery

What Can I Study Next?

At the completion of this program you can move on to intermediate level courses in email and online communication to gain more complex skills. Alternatively other basic or intermediate courses covering computer applications such as Excel, Outlook and PowerPoint will help you develop all-round digital literacy skills.
This course provides a credit towards BSB20115 Certificate II in Business.

Delivery Mode

We offer training in formats that suit you and your workplace in accordance with the training package.
Introduction to Email and Online Communication is available in a variety of learning modes:

  • Classroom based: experienced and engaging trainers will take you through the course material face to face.
  • Distance education: You study at your own pace. We send you learning materials in folders and you can study without the need for a computer or Internet connection.

*Workplace based: Training is tailored to your organisation and delivered in your workplace.

  • Blended: A mix of face to face and online or distance education giving you the benefit of periodic face to face support from a trainer while also having a degree of flexibility.

Logistical Information

Macquarie Community College also operates from a range of venues across North and Western Sydney. We have campuses in Carlingford, Eastwood, Chatswood, Blacktown, Richmond and many more.
Other areas of delivery assessed on request.
Workplace based training delivered in your workplace.