At Macquarie Community College (MCC), we welcome your compliments, feedback and complaints. Your input helps us improve our programs and services, and ensures concerns are addressed quickly and fairly.
To leave us a compliment, provide your feedback or make a complaint you can complete our online form here or via the QR code found at our campus customer service desks. The form automatically directs your information to the right team for any required action. All complaints are handled confidentially and fairly.
If you prefer, you are always welcome to:
- Call our Customer Service team on 1300 845 888
- Speak with your Trainer or a member of the Management team
- Email us via the Contact Us Page
Compliments
If you would like to recognise a staff member, program or service, please use the online form here or contact our Customer Service team. Compliments are shared with staff and contribute to our continuous improvement process.
Feedback
We welcome suggestions and comments about any aspect of your learning experience or our services. Feedback helps us make improvements and is recorded in our quality assurance system so that trends can be reviewed and acted upon. Please use the online form here or contact our Customer Service team.
Complaints and Appeals
We take all complaints seriously and aim to resolve them respectfully, fairly and as quickly as possible.
- Submit a complaint about any concern, including appeals about academic results, through the online form here or by speaking with your Trainer, Customer Service team, or a member of the Management team.
- You will receive an acknowledgement within 7 days.
- We aim to resolve matters within 30 days, and will keep you updated if more time is needed.
- If you are not satisfied with the outcome of a complaint, you may request an appeal. Appeals are reviewed by a senior manager and may be referred to an independent third party if required.
If your complaint cannot be resolved by MCC, you may contact external agencies such as:
- National Training Complaints Hotline – 13 38 73 or via the online form
- NSW Fair Trading Complaints and Enquiries web page
- Australian Skills Quality Authority (ASQA) – contact us page