SIT20322 Certificate II in Hospitality

SIT20322 Certificate II in Hospitality

Assessments are made against units of competency from the Certificate II in Hospitality SIT20322.

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SIT20322 Certificate II in Hospitality - Sydney Course

GET REAL EXPERIENCE AT A COMMERCIAL CAFE RUN BY DARCY ST PROJECT IN PARTNERSHIP WITH MACQUARIE COMMUNITY COLLEGE!

The hospitality sector is currently facing a skills shortage and a wide variety of jobs are available to people looking to start a career or get some casual or part time work. This hospitality course is an introductory qualification that covers the core skills required to work in hospitality. Students will gain the knowledge and hands-on experience to enable them to get a start in the industry.

The SIT20322 Certificate II in Hospitality course combines theory with the opportunity to apply new skills in a safe and supportive working environment. Our students will experience a busy hospitality environment and get the opportunity to practice skills with real customers and operational pressures at a commercial Café run by Darcy St Project along with support and guidance of experienced staff and trainers as required.

Macquarie Community College operates from a range of venues across northern and western Sydney. We have campuses in Blacktown, Carlingford, Chatswood, Mt Druitt, Richmond and Ryde. Enrol today or enquire now!

Course Outline

Students will gain the knowledge in a classroom environment and then get the opportunity to apply this knowledge and practice a range of skills in a real-life working environment at a commercial Café run by Darcy St Project with the support of industry mentors.

Students will learn about the requirements of a commercial café environment including;

  • How to keep yourself, co-workers and customers safe
  • Food safety requirements and practices
  • How to maintain a clean and hygienic environment
  • How to interact with customers and provide excellent service
  • How to make great coffee
  • How to serve food and beverages

Course Outcome

Students will gain a basic understanding of some of the core requirements of the hospitality industry and have the opportunity to put this knowledge into practice through hands on experience in a commercial hospitality environment under the guidance of experienced mentors.

At the end of the course, students will have hospitality operational skills and basic industry knowledge and will be able to perform routine tasks under direct supervision.

Students will learn:

  • Safe work practices for hospitality
  • Food handling practices
  • How to provide great customer service
  • How to operate in a hospitality environment
  • How to make a range of espresso coffees
  • How to serve food and beverages
  • How to maintain a clean and efficient work environment

Upon completion of the course, students will be issued a SIT20322 Certificate II in Hospitality where competency has been achieved. 

What to Bring

All course material is provided and inclusive with course fees.

Please bring:

  • Notebook
  • Pen

When undertaking work experience, students will need to wear suitable clothing and closed shoes.

Prerequisite: Essential

An appropriate level of language, literacy and numeracy (LLN) skills are required to enrol in this course. Macquarie Community College may conduct an LLN assessment as part of the pre-enrolment process. Students in this course will be required to have English communication skills at the Intermediate level.

The duties in the workplace require staff to be on their feet and working in fast moving environments so a basic level of health and fitness is required.

SITHIND005 Use hygienic practices for hospitality service is a prerequisite for other units in this course. This unit will be delivered during this course to meet the requirements.

Fees and Government Subsidy Opportunities

Smart and Skilled is a reform of the NSW Vocational Education and Training (VET) system. It's helping people in NSW get the skills they need to find a job and advance their careers.

Smart and Skilled provides eligible students with:

  • An entitlement to government-subsidised training up to and including Certificate III.
  • Government funding for higher-level courses (Certificate IV and above) in targeted priority areas.

If you're a prospective student, please visit: https://www.macquarie.nsw.edu.au/smart-and-skilled-subsidised-training where you will find everything you need to know about the Smart and Skilled program before you enrol.

JobTrainer/Skilling for Recovery fully subsidised* courses now available, please visit: https://www.macquarie.nsw.edu.au/skilling-for-recovery

This training is subsidised by the NSW and Commonwealth Governments, and as a result your fee is determined through Training Services NSW formal eligibility criteria. These criteria will determine your exact fee. Students who meet additional specified criteria, may be eligible for a concession fee or a fee exemption. In claiming the concession or exemption students will be required to supply the required evidence to support the claim in accord with the requirements of Smart and Skilled eligibility.

Students who are eligible for Recognition of Prior Learning (RPL) and/or credit transfer from previous study will have their fee adjusted to reflect this. The amended fee will be confirmed by Training Services NSW and will be reflected in the adjusted Student Fee Statement.

Payment Plans are available through Macquarie Community College for Smart and Skilled eligible qualifications. 10% deposit OR $40 (whichever is greater) required upon enrolment followed by Interest-free payment plan. Payment methods: EFTPOS, Direct Deposit, Direct Debit, Visa or MasterCard.

*Eligibility criteria apply. Training under JobTrainer is fee-free and fully funded by the NSW and Commonwealth Governments.

Study Load

This course involves 24 days of classroom-based learning and at least 50 hours of work placement.

Some additional self-paced study will be required outside of classroom hours. We recommend students plan for the same amount of self-paced learning as they have in the classroom but the actual time required will depend on each student's prior skills and experience of the industry and prior educational background.

Credit Transfer and Recognition of Prior Learning

Credit transfer (CT) is defined in the AQF as follows:

  • Credit transfer is a process that provides students with agreed and consistent credit outcomes for components of a qualification based on identified equivalence in content and learning outcomes between matched qualifications.

Recognition of prior learning (RPL) is defined in the AQF as follows:

  • Recognition of prior learning is an assessment process that involves assessment of an individual’s relevant prior learning (including formal, informal and non-formal learning) to determine the credit outcomes of an individual application for credit.

This is underpinned by the AQF definition of credit as follows:

  • Credit is the value assigned for the recognition of equivalence in content and learning outcomes between different types of learning and/or qualifications.
  • Credit reduces the amount of learning required to achieve a qualification and may be through credit transfer, articulation, recognition of prior learning or advanced standing.

For further CT information visit: https://www.aqf.edu.au/sites/aqf/files/credit-transfer-explanation.pdf.

For further RPL information visit: https://www.aqf.edu.au/sites/aqf/files/rpl-explanation.pdf.

If you would like to apply for CT or RPL, please contact us.

Career Opportunities

By the end of this course, you will be able to undertake job roles such as:

  • Wait staff
  • Bar staff
  • Kitchen hand
  • Cook
  • Barista

Core Unit Components (6)

  • BSBTWK201 Work effectively with others
  • SITHIND006 Source and use information on the hospitality industry
  • SITHIND007 Use hospitality skills effectively
  • SITXCCS011 Interact with customers
  • SITXCOM007 Show social and cultural sensitivity
  • SITXWHS005 Participate in safe work practices

For more information on units please visit: https://training.gov.au/Training/Details/SIT20322 

Elective Unit Components (6)

  • SITXFSA005 Use hygienic practices for food safety
  • SITXCOM006 Source and present information
  • SITHKOP009 Clean kitchen premises and equipment
  • SITXFIN007 Process financial transactions
  • SITHFAB025 Prepare and serve espresso coffee
  • SITHFAB027 Serve food and beverage

How You Will Be Assessed

Assessment (including recognition of prior learning) must:

  • Meet the requirements of the relevant training package or accredited course, and
  • Be conducted in accordance with the principles of assessment and the rules of evidence, and
  • Meet workplace and, where relevant, regulatory requirements.

For this course assessment will entail the following:

  • Written assessments and/or verbal assessments;
  • Practical simulation and group role play;
  • Independent and/or group research and class presentation;
  • Work placement practical skills and observations assessment;
  • You will be informed when assessments are to take place.

Work Placement

Students will complete at least 50 hours of work placement in a commercial café where they have the opportunity to gain practical skills under the guidance of industry mentors.

Work placement will be arranged by MCC in one of the Darcy St Project commercial café’s run by an industry partner. Students will have the opportunity to select suitable shifts but will need to complete the required hours and be assessed in the work place to complete this course.

What Can I Study Next?

Upon completion of this course, you can study a wide range of Hospitality courses at Certificate III or IV level including in areas such as;

Tourism, Commercial Cookery, Front of House, Events, Travel, Patisserie.

Delivery Mode

We offer training in formats that suit you and your workplace in accordance with the training package.

The SIT20322 Certificate II in Hospitality is available in the following learning modes:

Classroom based: experienced and engaging trainers will take you through the course material face to face with an individual assessment for each unit of competency and a variety of delivery modes to ensure individual learning styles are catered for.

Please note: Government COVID-19 regulations and recommendations, including appropriate social distancing measures, hand washing and other hygiene protocols will be in place at all times and may result in course delivery changes.

Classroom learning for this course includes:

  • text book references
  • white board notes and visuals
  • PowerPoint presentations
  • class discussions and group tasks
  • case studies and scenarios
  • practical simulation and group role play

Remote learning: experienced and engaging trainers will take you through the course material via interactive livestream video classes online.

Remote learning for this course includes:

  • Scheduled class times and sessions
  • Livestream video classes online
  • Interaction with your trainer and other students during livestream video sessions
  • Mixed mode learning - using course books, online resources and practical sessions
  • Ongoing trainer support to each individual student via video, email, phone and/or online chat groups

Please note: You will need access to the internet and a computer, laptop, tablet or smartphone in order to participate in the livestream video classes.

Self-paced: You study at your own pace. We send you learning materials in folders and you can study without the need for a computer or Internet connection.

All modes of study require work placement to be completed at a suitable commercial venue.

Other areas of delivery assessed on request.

Logistical Information

Government COVID-19 regulations and recommendations, including appropriate social distancing measures, hand washing, and other hygiene protocols will be in place at all times and may result in course delivery changes.

Macquarie Community College also operates from a range of venues across northern and western Sydney. We have campuses in Blacktown, Carlingford, Chatswood, Mt Druitt, Richmond, Ryde and many more. Enrol today or enquire now!