Introduction to Hospitality

Assessments are made against units of competency.

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Introduction to Hospitality - Sydney course

GET REAL EXPERIENCE AT A COMMERCIAL CAFE RUN BY DARCY ST PROJECT IN PARTNERSHIP WITH MACQUARIE COMMUNITY COLLEGE!

The hospitality sector is currently facing a skills shortage and a wide variety of jobs are available to people looking to start a career or get some casual or part time work. 

This Introduction to Hospitality course covers the core skills required to work in hospitality. Students will gain the knowledge and hands-on experience to enable them to get started in the industry.

This short Introduction to Hospitality course combines the theory with the opportunity to apply these skills in a safe and supportive environment. Our students will experience a busy hospitality environment and get the opportunity to practice skills with real customers and operational pressures at a commercial Café run by Darcy St Project along with support and guidance of experienced staff and trainers as required.

Macquarie Community College operates from a range of venues across northern and western Sydney. We have campuses in Blacktown, Carlingford, Chatswood, Mt Druitt, Richmond and Ryde. Enrol today or enquire now!

Course Outline

Students will gain the knowledge in a classroom environment and then get the opportunity to apply this knowledge and practice a range of skills in a real-life working environment at a commercial Café run by Darcy St Project with the support of industry mentors.

Students will learn about the requirements of a commercial café environment including;

  • How to keep yourself, co-workers and customers safe
  • Food safety requirements and practices
  • How to maintain a clean and hygienic environment
  • How to interact with customers and provide excellent service
  • How to make great coffee

Course Outcome

Students will gain a basic understanding of some of the core requirements of the hospitality industry and have the opportunity to put this knowledge into practice through hands on experience in a commercial hospitality environment under the guidance of experienced mentors.

Students will learn;

  • Safe work practices for hospitality
  • Food handling practices
  • How to provide great customer service
  • How to process payments
  • How to make a range of espresso coffees
  • How to maintain a clean and efficient work environment

At the end of the course, you will be issued a Statement of Attainment where competency has been achieved.

What To Bring

  • All course material is provided and inclusive with course fees
  • Pen and notepad

When undertaking work experience you will need suitable clothing and closed in shoes

Prerequisite:  Essential

An appropriate level of language, literacy and numeracy (LLN) skills are required to enrol in this course. Macquarie Community College may conduct an LLN assessment as part of the pre enrolment process. Students in this course will be required to have English communication skills at the Intermediate level.

The duties in the workplace require staff to be on their feet and working in fast moving environments so a basic level of health and fitness is required.

SITHIND005 Use hygienic practices for hospitality service is a prerequisite for SITHFAB025 Prepare and serve espresso coffee. This unit will be delivered in this course to meet the requirements.

Fees and Government Subsidy Opportunities

The NSW Government’s Adult and Community Education (ACE) Program provides additional support to disadvantaged students who have barriers to studying a full qualification. The ACE Program aims to promote access and increase vocational education and training outcomes for those who experience significant barriers to training and employment.

This may include students who are:

  • Aboriginal and Torres Strait Islanders
  • living with a disability
  • long-term unemployed
  • Commonwealth welfare recipients and their dependants
  • migrants/refugees who are unemployed or underemployed
  • experiencing other barriers to the Smart and Skilled entitlement program
  • living in regional and remote communities where training under the Smart and Skilled entitlement program cannot easily be accessed

If you're a prospective student, please visit: https://www.macquarie.nsw.edu.au/adult-community-education where you will find everything you need to know about the Adult Community Education program before you enrol.

For those that are not eligible for this subsidy please enquire for pricing.

Study Load

This course involves 12 days of classroom-based learning and at least 30 hours of work placement.

Some additional self-paced study will be required outside of the class. We recommend students plan for the same amount of self-paced learning as they have in the classroom, but the actual time required will depend on each students prior skills and experience of the industry and prior educational background.

Credit Transfers and Recognition of prior learning

Credit transfer (CT) is defined in the AQF as follows:
Credit transfer is a process that provides students with agreed and consistent credit outcomes for components of a qualification based on identified equivalence in content and learning outcomes between matched qualifications.

Recognition of prior learning (RPL) is defined in the AQF as follows:

  • Recognition of prior learning is an assessment process that involves assessment of an individual’s relevant prior learning (including formal, informal and non-formal learning) to determine the credit outcomes of an individual application for credit.

This is underpinned by the AQF definition of credit as follows:

  • Credit is the value assigned for the recognition of equivalence in content and learning outcomes between different types of learning and/or qualifications.
  • Credit reduces the amount of learning required to achieve a qualification and may be through credit transfer, articulation, recognition of prior learning or advanced standing.

For further CT information visit: https://www.aqf.edu.au/sites/aqf/files/credit-transfer-explanation.pdf.

For further RPL information visit: https://www.aqf.edu.au/sites/aqf/files/rpl-explanation.pdf.

If you would like to apply for CT or RPL, please contact us.

Career Opportunities

This course provides basic skills and some hands on workplace experience that will enable students to gain employment in entry level positions in cafes, restaurants and clubs.

Units of Competency (6)

  • SITXWHS005 Participate in safe work practices
  • SITHIND005 Use hygienic practices for hospitality service
  • SITXCCS011 Interact with customers
  • SITHFAB025 Prepare and serve espresso coffee
  • SITXFIN007 Process financial transactions
  • SITHACS009 Clean premises and equipment

How will you be assessed

Assessment (including recognition of prior learning) must:

  • Meet the requirements of the relevant training package or accredited course, and
  • Be conducted in accordance with the principles of assessment and the rules of evidence, and
  • Meet workplace and, where relevant, regulatory requirements.

For this course assessment will entail the following:

  • Written assessments and/or verbal assessments;
  • Practical simulation and group role play;
  • Work placement practical skills and observations assessment.

You will be informed when assessments are to take place.

What Can I study next?

Upon completion of this course, you can study the SIT20322 Certificate II in Hospitality

Delivery Mode

We offer training in formats that suit you and your workplace in accordance with the training package.

The Introduction to Hospitality is available in the following learning modes:

Classroom based combined with on the job work experience: experienced and engaging trainers will take you through the course material face to face with an individual assessment for each unit of competency and a variety of delivery modes to ensure individual learning styles are catered for.

Classroom learning for this course includes:

  • text book references
  • white board notes and visuals
  • PowerPoint presentations
  • class discussions and group tasks
  • case studies and scenarios
  • practical simulation and group role play

Other areas of delivery assessed on request.

Important Information

Students will complete at least 30 hours of work placement in a commercial café where they have the opportunity to gain practical skills under the guidance of industry mentors.

Work placement will be arranged by MCC in one of the Darcy St Project commercial café’s run by an industry partner. Students will have the opportunity to select suitable shifts but will need to complete the required hours and be assessed in the work place to complete this course.

Logistical Information

Government COVID-19 regulations and recommendations, including appropriate social distancing measures, hand washing, and other hygiene protocols will be in place at all times and may result in course delivery changes.

Macquarie Community College operates from a range of venues across northern and western Sydney. We have campuses in Blacktown, Carlingford, Chatswood, Mt Druitt, Richmond and Ryde. Enrol today or enquire now!