How to Deal with Difficult People at Work

How to Deal with Difficult People at Work

$75 Limited inc GST
How to Deal with Difficult People at Work

<p><h3>How to Deal with Difficult People at Work – Sydney Course</h3></p><p><strong>Online learning option now available</strong> <br/>Join our online classes with livestream video classes over Zoom.

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Online learning option now available – join our online classes with livestream video classes over Zoom.

You will need to sign up for a Zoom account prior to your first class. A link to join the class via Zoom will be sent 24-48 hours before the first class and will include a link to a Zoom “How To” document.

If there isn't a class to suit you, please join the waiting list. Click here

How to Deal with Difficult People at Work – Sydney Course

Online learning option now available
Join our online classes with livestream video classes over Zoom.

There will be times at work where you will find yourself dealing with difficult people. This workshop will teach you strategies to better manage difficult people in a work environment.

You will learn tactics to dealing with difficult people, such as focusing on the immediate behaviour, diffusing the situation as quickly as possible and understanding why they are being difficult.

Each student will be provided with a Resource Tool to deal with difficult people as well as exercises to help you cope in the workplace. There are no prerequisites or experience required – this course is suitable for all people.

Online learning for this course is at scheduled class times and sessions. It could include:

  • Livestream video classes online;
  • Interaction with your tutor and other students during livestream video sessions;
  • Group exercises, group discussion, reading dialogue, written exercises, and games to practice new learned skills in an enjoyable way.

Please note: You will need access to the internet and a smartphone, tablet, computer or laptop in order to participate in the livestream video classes.

Macquarie Community College operates from a range of venues across North and Western Sydney. We have campuses in Carlingford, Chatswood, Ryde, Mt Druitt, Richmond and many more. Enrol today or enquire now!

Course Outline

In this course you will learn:

  • how to understand difficult behaviour so that you can identify its causes
  • how to develop your management skills so you can deal with difficult behaviour
  • proven tips and techniques for dealing with difficult colleagues
  • how to identify the different types of difficult behaviour, and how to deal with them
  • how to give feedback that works and make critical conversation easy
  • how to manage conflict between members of your team and others
  • when to get support and when to escalate issues

Course Outcome

Upon successful completion of this workshop, students will be able to use various tactics and techniques to deal with difficult people at work.

What to bring

Please bring:

  • pen and notepad

Prerequisite

This course is suitable for all levels and assumes no prior knowledge.

Important Information

Please note: You will need access to the internet and a smartphone, tablet, computer or laptop in order to participate in the livestream video classes.

Delivery Mode

Online learning for this course is at scheduled class times and sessions. It could include:

  • Livestream video classes online;
  • Interaction with your tutor and other students during livestream video sessions;
  • Group exercises, group discussion, reading dialogue, written exercises, and games to practice new learned skills in an enjoyable way.

Please note: You will need access to the internet and a smartphone, tablet, computer or laptop in order to participate in the livestream video classes.