Certificate II in Workplace Skills

Core unit components

  • (BSBCMM211) Apply communication skills
  • (BSBOPS201) Work effectively in business environments
  • (BSBPEF202) Plan and apply time management
  • (BSBSUS211) Participate in sustainable work practices
  • (BSBWHS211) Contribute to the health and safety of self and others

Elective unit components

  • (BSBOPS203) Deliver a service to customers
  • (BSBTEC201) Use business software applications
  • (BSBTEC202) Use digital technologies to communicate in a work environment
  • (BSBTEC203) Research using the internet
  • (BSBCRT201) Develop and apply thinking and problem solving skills

Course Overview

Do you need basic office and work skills to help you get the job you want? The key to gaining and keeping a job is to have the right skills and attitudes expected of job seekers and entry level employees. This basic office and workplace skills course aims to help those with limited workplace experience gain practical skills, in a supportive educational environment.

In this course we provide a range of essential office and general business skills that almost every employer will expect to find in a new employee. These essential office and business skills include customer service, workplace health and safety, time management, communication skills and using basic office computer applications.

This entry level course is ideal for anyone that is looking to enter the workforce, or re-enter the workforce after a long absence. At the end of this course, you will have not only learnt a range of basic office and work skills but also essential “soft skills” required to work well with others, manage your time and communicate in an effective manner.

Macquarie Community College operates from a range of venues across Northern and Western Sydney. We have campuses in Blacktown, Carlingford, Chatswood, Epping, Mt Druitt, Richmond and Ryde. Enrol now!

Learn more about this course

What you will learn

Course outline

In this course, you will learn:

  • How to perform effectively in a business environment
  • Communication skills
  • Time management
  • Customer service
  • Business software applications
  • Digital communication
  • Researching using the internet
  • Collecting and recording data
  • Workplace Health and Safety
  • Sustainable work practices

Course outcome

The goal of this course is primarily to assist students to gain sustainable employment and be able to perform effectively in entry level roles so that they can position themselves for a successful career.

The skills learnt in this course will help with job searching and in a range of other areas of life. The focus is on helping our students become employees that are valued team members in the workplace.

By the completion of the course you will be able to communicate effectively in a wide range of business situations including dealing with customers and co-workers. You will have basic computer skills that are required in almost any workplace and you will be able to manage your time in order to get optimum results.

Upon successful completion of the course, you will be issued a BSB20120 Certificate II in Workplace Skills where competency has been achieved.

What is involved

Time commitment

The completion time for the course varies according to the educational background and any relevant experience of the student.

Students should expect to do some work outside of classes that we estimate to be about equal to the time spent in class.


Assessment (including recognition of prior learning) must:

  • meet the requirements of the relevant training package or accredited course, and
  • be conducted in accordance with the principles of assessment and the rules of evidence, and
  • meet workplace and, where relevant, regulatory requirements.

For this course assessment will entail the following:

  • Written and verbal questioning
  • Practical demonstrations

What you need to know

Entry requirements

An appropriate level of language, literacy and numeracy (LLN) skills are required to enrol in this course. Macquarie Community College may conduct an LLN assessment as part of the pre enrolment process.

What you need to provide

  • All course material is provided and inclusive with course fees
  • Notepad and pen

Fees and government subsidies

Smart and Skilled provides government-subsidised training and higher-level courses to help you get skills to find a job and advance your career.
If you're a prospective student, please visit: where you will find everything you need to know about the Smart and Skilled program before you enrol.
*Eligibility criteria apply. This training is subsidised by the NSW Government, and as a result your fee is determined through Training Services NSW formal eligibility criteria.
Students will need to supply the required evidence in accord with the requirements of Smart and Skilled eligibility.
Not eligible for Subsidised Training: $3,740
Contact us today or call on 1300 845 888 to check your eligibility.

What you can do next

Study pathway

This course is a good entry into vocational training as it provides the broad range of skills that are required to build upon as you move into more specific qualifications.

Upon successful completion of the BSB20120 Certificate II in Workplace Skills, you can further develop your skills by studying BSB30120 Certificate III in Business.

Coming soon

There are currently no classes scheduled for this course.

Please check back later as classes are added regularly or get in touch for more information.

Fees & Government Subsidies

At Macquarie Community College, we create and provide affordable and inclusive learning opportunities that meet the needs of individuals, organisations and communities.

Given the broad range of accredited and non-accredited programs offered by the College the fees and subsidies will vary depending on the course.

Fee for Service Courses 

Courses available on a fee-for-service basis will have the price clearly indicated within the class details. Additional fee information may also be found in the ‘’what you need to provide’’ section of the course details.

Funded Courses

Macquarie Community College delivers NSW government subsidised training, including training under the Smart and Skilled and Adult and Community Education (ACE) programs.

To access government subsidised training, including fee exemptions or concessions, you must meet the following criteria:

  • aged 15 years or older
  • no longer be at school
  • living or working in NSW
  • Australian OR New Zealand Citizen, Australian Permanent Resident OR a Humanitarian Visa Holder, OR a Partner Visa Holder whose sponsor is a current or past Humanitarian Visa Holder

When you enrol in a NSW government subsidised course you will be required to pay the Smart and Skilled student fee unless you qualify for a fee exemption.

For further information on NSW government subsidies visit the below funding pages.

Adult and Community Education 

Smart and Skilled 


NSW Fee Free Training 

Credit Transfer

Am I Eligible for Credit Transfers?

Credit Transfer (CT) is granted as a result of identifying learning outcomes already achieved through formal training. Credit outcomes may allow for entry into a qualification and/or provide credit towards the qualification. Credit Transfer given may reduce the time required for you to achieve the qualification.

To apply for Credit Transfer you will need to provide original or certified copies of certificates previously attained through formal training prior to completing the enrolment process.

Recognition of Prior Learning

Recognition of Prior Learning (RPL) is granted as a result of identifying and assessing previous and current informal education and training, work experience and/or life experience and knowledge. Previous learning and the evidence supplied is measured against pre-determined performance standards contained within the Units of Competency.

To apply for recognition of prior learning you should indicate your decision to apply for recognition as soon as possible after enrolment and the induction program.

We will be happy to provide you with an RPL kit after speaking directly with you to ensure you understand the requirements of this process.

Delivery Mode

To meet the needs of our students Macquarie Community College balances delivery and engagement across permanent, regular and temporary delivery sites and offer face-to-face, remote zoom classes and self-paced learning options.

Ways to Study

  • On campus

Our college campus locations are:

    • Blacktown
    • Chatswood
    • Carlingford
    • Epping
    • Ryde
    • Mt Druitt
  • Virtual classroom
  • Complete workplace training
  • Combine ways to study


How you got questions? Please see our comprehensive FAQ page for everything you need to know about Macquarie Community College, our policies, student support, application and enrolment procedures.

How to Apply

Step 1 - Apply

  • Select your preferred course and class
  • Review course and fee subsidy requirements to check your eligibility
  • If you need help contact us via livechat or via contact us form
  • Click Apply now

Step 2 - Assessment / Enrolment

  • We will assess your application and make contact within 2 business days
  • You will be asked to complete a language, literacy & numeracy assessment
  • Complete enrolment form
  • Provide all required evidence and/or documents

Step 3 - Start Learning

Following submitting your enrolment form and documents you will receive:

  • An enrolment confirmation
  • Tax invoice / payment plan details (if relevant)
  • A course reminder prior to your classes starting
  • A Zoom link (Online Zoom classes only)
  • A student login to your learning portal if relevant