Certificate III in Business – Customer Engagement

Course Overview

Gain a business qualification that helps you succeed at work! The BSB30120 Certificate III in Business provides you with essential soft skills and some technical knowledge to help you thrive at the front line of customer service and business operations to make you more employable.

This Business Certificate will help you gain skills to communicate effectively, work to deadlines, use a wide range of computer applications. You will learn important administrative and organisational skills as well as the ability to engage with and provide services for customers.

You will learn how to help work as an effective team member, use initiative, collaborate and make the right decisions in challenging situations. Attaining a BSB30120 Certificate III in Business will help you to focus on understanding and using business technology to develop official documentation, functional spreadsheets and engaging presentations!

Be prepared to become a complete administrative all-rounder: confident and ready to work in any office environment. This course will give you a foot in the door and ability to progress in a business career.

Macquarie Community College operates from a range of venues across Northern and Western Sydney. We have campuses in Blacktown, Carlingford, Chatswood, Epping, Mt Druitt, Richmond, and Ryde. Enrol now!

Learn more about this course

What you will learn

Course outline

In this course you will learn:

  • Work Health and Safety Requirements
  • How to develop self-awareness
  • How to use a wide variety of MS Office applications
  • How to communicate effectively with clients
  • How to work in a team to meet your organisational goals.

Course outcome

By the end of this course you will be able to:

  • Organise and prioritise personal work
  • Create professional looking business documents and PowerPoint presentations
  • Engage in a professional capacity with your colleagues and clients.

At the end of the course, you will be issued a Certificate in BSB30120 Certificate III in Business where competency has been achieved.


Assessment (including recognition of prior learning) must:

  • Meet the requirements of the relevant training package or accredited course, and
  • Be conducted in accordance with the principles of assessment and the rules of evidence, and
  • Meet workplace and, where relevant, regulatory requirements.

For this course assessment will entail the following:

  • Written and verbal questioning
  • Practical demonstrations

Assessments will be written and practical and may take place in:

  • The classroom environment
  • In the workplace
  • By submission of required documentation depending on your mode of delivery.

What you need to know

Entry requirements

An appropriate level of language, literacy and numeracy (LLN) skills is required to enrol in this course. Macquarie Community College may conduct an LLN assessment as part of the pre-enrolment process.

What you need to provide

All course material is provided and inclusive with course fees.

Please bring:

  • Notebook
  • Pen

Fees and government subsidies

Smart and Skilled provides government-subsidised training and higher-level courses to help you get skills to find a job and advance your career.

If you’re a prospective student, please visit: where you will find everything you need to know about the Smart and Skilled program before you enrol.

*Eligibility criteria apply. This training is subsidised by the NSW Government, and as a result your fee is determined through Training Services NSW formal eligibility criteria.

Students will need to supply the required evidence in accord with the requirements of Smart and Skilled eligibility.

Not eligible for Subsidised Training: $6,140

Contact us today or call on 1300 845 888 to check your eligibility.

What you can do next

Study pathway

Upon successful completion of the BSB30120 Certificate III in Business, you can further develop your skills by studying any business qualification at Certificate IV level or higher or any other qualification relevant to the industry you work in which requires prerequisite knowledge of office administrative skills.

Class details

RTO 90033
Start Date20 June 2024
End Date15 November 2024
DaysThu, Fri
Time9.30am - 2.30pm
TutorJodie McDonald
Location Blacktown Campus

Fees & Government Subsidies

At Macquarie Community College, we create and provide affordable and inclusive learning opportunities that meet the needs of individuals, organisations and communities.

Given the broad range of accredited and non-accredited programs offered by the College the fees and subsidies will vary depending on the course.

Fee for Service Courses 

Courses available on a fee-for-service basis will have the price clearly indicated within the class details. Additional fee information may also be found in the ‘’what you need to provide’’ section of the course details.

Funded Courses

Macquarie Community College delivers NSW government subsidised training, including training under the Smart and Skilled and Adult and Community Education (ACE) programs.

To access government subsidised training, including fee exemptions or concessions, you must meet the following criteria:

  • aged 15 years or older
  • no longer be at school
  • living or working in NSW
  • Australian OR New Zealand Citizen, Australian Permanent Resident OR a Humanitarian Visa Holder, OR a Partner Visa Holder whose sponsor is a current or past Humanitarian Visa Holder

When you enrol in a NSW government subsidised course you will be required to pay the Smart and Skilled student fee unless you qualify for a fee exemption.

For further information on NSW government subsidies visit the below funding pages.

Adult and Community Education 

Smart and Skilled 


NSW Fee Free Training 

Credit Transfer

Am I Eligible for Credit Transfers?

Credit Transfer (CT) is granted as a result of identifying learning outcomes already achieved through formal training. Credit outcomes may allow for entry into a qualification and/or provide credit towards the qualification. Credit Transfer given may reduce the time required for you to achieve the qualification.

To apply for Credit Transfer you will need to provide original or certified copies of certificates previously attained through formal training prior to completing the enrolment process.

Recognition of Prior Learning

Recognition of Prior Learning (RPL) is granted as a result of identifying and assessing previous and current informal education and training, work experience and/or life experience and knowledge. Previous learning and the evidence supplied is measured against pre-determined performance standards contained within the Units of Competency.

To apply for recognition of prior learning you should indicate your decision to apply for recognition as soon as possible after enrolment and the induction program.

We will be happy to provide you with an RPL kit after speaking directly with you to ensure you understand the requirements of this process.

Delivery Mode

To meet the needs of our students Macquarie Community College balances delivery and engagement across permanent, regular and temporary delivery sites and offer face-to-face, remote zoom classes and self-paced learning options.

Ways to Study

  • On campus

Our college campus locations are:

    • Blacktown
    • Chatswood
    • Carlingford
    • Epping
    • Ryde
    • Mt Druitt
  • Virtual classroom
  • Complete workplace training
  • Combine ways to study


How you got questions? Please see our comprehensive FAQ page for everything you need to know about Macquarie Community College, our policies, student support, application and enrolment procedures.

How to Apply

Step 1 - Apply

  • Select your preferred course and class
  • Review course and fee subsidy requirements to check your eligibility
  • If you need help contact us via livechat or via contact us form
  • Click Apply now

Step 2 - Assessment / Enrolment

  • We will assess your application and make contact within 2 business days
  • You will be asked to complete a language, literacy & numeracy assessment
  • Complete enrolment form
  • Provide all required evidence and/or documents

Step 3 - Start Learning

Following submitting your enrolment form and documents you will receive:

  • An enrolment confirmation
  • Tax invoice / payment plan details (if relevant)
  • A course reminder prior to your classes starting
  • A Zoom link (Online Zoom classes only)
  • A student login to your learning portal if relevant