Accredited units
- (BSBWHS311) Assist with maintaining workplace safety
- (BSBPEF301) Organise personal work priorities
- (BSBXCM301) Engage in workplace communication
- (SIRXPDK001) Advise on products and services
- (BSBOPS304) Deliver and monitor a service to customers
- (BSBPEF201) Support personal wellbeing in the workplace
Course Overview
Do you need to take your office skills to the next level? This course is ideal if you have basic or have had previous experience in the office but wish to expand your skills and knowledge.
Whether it be for personal or work use, our Introduction to Office Administration course will enable you to further improve your understanding, productivity and efficiency.
Our Introduction to Office Administration is a pathway to a Certificate III in Business and will give you a taste of office life and some skills and knowledge to help you work out if it is for you.
Be prepared to become more confident and knowledgeable about your future in office work!
This course provides credits towards a BSB30120 Certificate III in Business.
Macquarie Community College operates from a range of venues across Northern and Western Sydney. We have campuses in Blacktown, Carlingford, Chatswood, Epping, Mt Druitt, Richmond and Ryde. Enrol now!
What you will learn
Course outline
In this course you will learn:
Students will gain the knowledge in a classroom environment and then get the opportunity to apply this knowledge and practice a range of skills in simulated workplace situation.
Students will learn some basic skills to operate effectively in an office environment including:
- How to keep yourself, co-workers and customers safe
- Managing you own workload and priorities
- Working within a team
- Provide great customer services
- How to present products and services to customers
- Managing your personal wellbeing at work
Course outcome
Students will gain a basic understanding of some of the core requirements of the hospitality industry and have the opportunity to put this knowledge into practice through hands-on experience in a commercial hospitality environment under the guidance of experienced mentors.
Students will learn;
- Safe work practices for business
- How to manage your workload and maximise personal productivity
- How to provide great customer service
- How to provide information about your businesses products and services
- How to contribute to a productive and harmonious team
At the end of the course, you will be issued a Statement of Attainment where competency has been achieved.
What is involved
Time commitment
This course involves 18 days of classroom-based learning.
Some additional self-paced study will be required outside of the class. We recommend students plan for the same amount of self-paced learning as they have in the classroom, but the actual time required will depend on each student's prior skills and experience of the industry and prior educational background.
Assessment
Assessment (including recognition of prior learning) must:
- Meet the requirements of the relevant training package or accredited course, and
- Be conducted in accordance with the principles of assessment and the rules of evidence, and
- Meet workplace and, where relevant, regulatory requirements.
For this course assessment will entail the following:
- Written assessments and/or verbal assessments;
- Practical simulation and group role play;
- Work placement practical skills and observations assessment.
You will be informed when assessments are to take place.
What you need to know
Entry requirements
An appropriate level of language, literacy and numeracy (LLN) skills are required to enrol in this course. Macquarie Community College may conduct an LLN assessment as part of the pre enrolment process. Students in this course will be required to have English communication skills at the Intermediate level.
What you need to provide
- All course material is provided and inclusive with course fees
- Notepad and pen
When undertaking work experience you will need suitable clothing and closed in shoes.
For remote learning online Zoom classes students will need a stable internet connection on computer or laptop to participate.
Fees and government subsidies
The NSW Government’s Adult and Community Education (ACE) Program provides affordable, local training and education to NSW communities. Under the ACE program, participants, employers, delivery partners and providers and the government collaborate to improve learning outcomes for learners and meet community training needs.
The ACE Program will also offer support to small business owners and their staff by providing fully subsidised accredited and non-accredited training in targeted courses in information technology, business services or foundation skills.
*Eligibility criteria apply. This training is fully subsidised by the NSW Government, and as a result your fee is determined through Training Services NSW formal eligibility criteria.
Students will need to supply the required evidence in accord with the requirements of Smart and Skilled eligibility.
- Eligible for Subsidised Training: Fee-Free
- Not Eligible for Subsidised Training: Price on Application
If you're a prospective student, employer or service provider please visit:https://www.macquarie.nsw.edu.au/adult-and-community-education/for more information where you will find everything you need to know about the ACE program before you enrol.
Contact us today or call on 1300 845 888 to check your eligibility.
What you can do next
Career pathway
This course provides basic skills and some hands-on workplace experience that will enable students to gain employment in entry level positions in cafes, restaurants and clubs.
Study pathway
Upon completion of this course, you can study the BSB30120 Certificate III in Business