Course Overview
Advance your career in business with this Pathway to BSB30120 Certificate III in Business (Customer Engagement). This course is designed to develop essential customer service skills, business knowledge, and workplace capability, supporting progression into further study and employment opportunities.
Throughout the course, you will build skills in professional communication, customer service delivery, and the use of Microsoft Office applications commonly required in business environments. You will also strengthen your ability to organise work, meet deadlines, and collaborate effectively within a team.
The course focuses on practical, job-ready skills including workplace communication, administrative processes, problem-solving, and delivering quality service to customers in a range of business settings.
Upon successful completion, you will be well prepared to enrol in the full BSB30120 Certificate III in Business (Customer Engagement) with Macquarie Community College and continue developing your expertise in business services and customer engagement.
Macquarie Community College operates from a range of venues across Northern and Western Sydney. We have campuses in Blacktown, Carlingford, Chatswood, Epping, Mt Druitt, Richmond, and Ryde. Enrol now!
What you will learn
Course Outline
In this course you will learn:
- Work health and safety requirements
- How to use a wide variety of Microsoft Office applications
By the end of this course, you will be able to:
- Organise and prioritise personal work
- Create professional PowerPoint presentations
At the end of the course, you will be issued a statement of attainment where competency has been achieved.
What you will study
Units of competency
- CSO202625 Preparation for Business
- BSBWHS311 Assist with maintaining workplace safety
- BSBPEF201 Support personal wellbeing in the workplace
- BSBPEF301 Organise personal work priorities
- SIRXPDK001 Advise on products and services
- BSBOPS304 Deliver and monitor a service to customers
- BSBXCM301 Engage in workplace communication
What is involved
Assessment
Assessment (including recognition of prior learning) must:
- Meet the requirements of the relevant training package or accredited course units
- Be conducted in accordance with the principles of assessment and rules of evidence
- Meet workplace and, where relevant, regulatory requirements
For this course, assessment will include:
- Written and verbal questioning
- Practical demonstrations
Assessments may take place in:
- The classroom environment
- The workplace
- Submission of required documentation depending on delivery mode
What you need to know
Entry Requirements
An appropriate level of language, literacy, and numeracy (LLN) skills is required to enrol in this course. Macquarie Community College may conduct an LLN assessment as part of the pre-enrolment process.
What You Need to Provide
All course materials are provided and included in the course fees.
Please bring:
- Notebook
- Pen
Fees and Government Subsidies
The NSW Government’s Adult and Community Education (ACE) Program provides affordable, local training and education to NSW communities. Under the ACE program, participants, employers, delivery partners, providers, and government collaborate to improve learning outcomes and meet community training needs.
The ACE Program also supports small business owners and their staff by offering fully subsidised accredited and non-accredited training in targeted courses such as information technology, business services, and foundation skills.
*Eligibility criteria apply. This training is fully subsidised by the NSW Government, and your fee is determined based on Training Services NSW eligibility criteria.
Students will need to supply required evidence in accordance with Smart and Skilled eligibility requirements:
- Eligible for subsidised training: Fee-free
- Not eligible for subsidised training: Price on application
For more information, visit:https://www.macquarie.nsw.edu.au/adult-and-community-education/
Contact us today or call 1300 845 888 to check your eligibility.
What you can do next
Study Pathway
This course will give you the knowledge to progress to the full BSB30120 Certificate III in Business. Upon completion, you may further develop your skills by studying a Certificate IV or higher qualification in business or related fields requiring administrative and office skills.
