Certificate II in Community Services

Core unit components

  • (CHCCOM001) Provide first point of contact
  • (CHCCOM005) Communicate and work in health or community services
  • (CHCDIV001) Work with diverse people
  • (HLTWHS001) Participate in workplace health and safety
  • (BSBWOR202) Organise and complete daily work activities

Elective unit components

  • (FSKLRG011) Use routine strategies for work-related learning
  • (FSKOCM007) Interact effectively with others at work
  • (FSKRDG010) Read and respond to routine workplace information
  • (FSKWTG009) Write routine workplace texts

Course Overview

If you’re looking for a career pathway into the community services sector including aged care, disability care and child care then this Introduction to Community Services course could be for you.

Make a difference in a person’s life and have great personal satisfaction working in community services that offers a rewarding career to those passionate about helping people and bringing about change.

The Introduction to Community Services provides a pathway to entry into the workforce. This industry offers a wide range of job opportunities to people from all backgrounds and with a diverse range of skills.

This course is suitable for people from non English speaking backgrounds with little or no experience within the industry and is part of SKILLS4You, a holistic program designed to train and support migrant women into caring careers (aged care, childcare, disability care) with quality fee-free* training and wrap-around support.

It is delivered by both Community Services trainers and English teachers and is the perfect transition from English classes to full Community Services qualifications such as CHC33015 Certificate III in Individual Support (Ageing and Disability) and CHC30121 Certificate III in Early Childhood Education and Care that will help you further progress your career.

The Health Care and Social Assistance industry is the largest employing industry in Australia and has experienced continuous employment growth since 2001. In 2021, there were approximately 1.8 million people employed in this industry, which is projected to increase to more than 2.0 million by 2025.

A large number of Aged, Disability and Child care roles are currently available and the sector also offer opportunities in a diverse range of organisations providing assistance such as housing, financial, mental health, disability, multicultural or family support services.

Macquarie Community College operates from a range of venues across Northern and Western Sydney. We have campuses in Blacktown, Carlingford, Chatswood, Epping, Mt Druitt, Richmond, and Ryde. Enrol now!

Learn more about this course

What you will learn

Course outline

In the Introduction to Community Services you will learn some of the basic tasks to work effectively in the Community Services sector. The skills include:

  • Time Management
  • How to Communicate in the Industry
  • Safe Work Practices
  • Providing First Point of Contact

The course also covers a range of foundation skills including:

  • Developing a Learning Plan
  • Interacting with others at Work
  • Source and Use Workplace Information
  • Workplace Documentation

Course outcome

At the end of this course participants will have a broad understanding of the opportunities available in the Community Services industry and some basic understanding of some of the requirements of the industry.

They will have exposure to common vocabulary and practices and the expectations for verbal and written communication and documentation.

Upon successful completion of this course you will be issued a certificate in CHC22015 Certificate II in Community Services where competency has been achieved, giving you the skills to participate in further study in preparation for employment.

What is involved

Time commitment

The course will run 2 days per week – in addition some work will be required between classes to complete the assessments.


Assessment (including recognition of prior learning) must:

  • Meet the requirements of the relevant training package or accredited course, and
  • Be conducted in accordance with the principles of assessment and the rules of evidence, and
  • Meet workplace and, where relevant, regulatory requirements.

For this course assessment will entail the following:

  • Assessment methods include written, oral and practical tasks and and assessments. You will be informed when assessments are to take place.

Work placement

What you need to know

Entry requirements

An appropriate level of language, literacy and numeracy (LLN) skills is required to enrol in this course. Macquarie Community College may conduct an LLN assessment as part of the pre-enrolment process.

What you need to provide

  • All course material will be provided and is included in course fees.
  • You will need a pen and paper for taking notes.

Fees and government subsidies

Smart and Skilled provides government-subsidised training and higher-level courses to help you get skills to find a job and advance your career.
If you're a prospective student, please visit: you will find everything you need to know about the Smart and Skilled program before you enrol.
*Eligibility criteria apply. This training is subsidised by the NSW Government, and as a result your fee is determined through Training Services NSW formal eligibility criteria.
Students will need to supply the required evidence in accord with the requirements of Smart and Skilled eligibility.
Not eligible for Subsidised Training: Price on Application
Contact us today or call on 1300 845 888 to check your eligibility.

What you can do next

Career pathway

No work placement is required for this course.

Study pathway

Upon completion of the CHC22015 Certificate II in Community Services, you may go on to study CHC33015 Certificate III in Individual Support (Ageing & Disability) or CHC30121 Certificate III in Early Childhood Education and Care.

A broad range of qualifications at certificate III and above are available in areas including; Community Services, Housing, Employment Services, Mental Health, Youth Work and more.

Coming soon

There are currently no classes scheduled for this course.

Please check back later as classes are added regularly or get in touch for more information.

Fees & Government Subsidies

At Macquarie Community College, we create and provide affordable and inclusive learning opportunities that meet the needs of individuals, organisations and communities.

Given the broad range of accredited and non-accredited programs offered by the College the fees and subsidies will vary depending on the course.

Fee for Service Courses 

Courses available on a fee-for-service basis will have the price clearly indicated within the class details. Additional fee information may also be found in the ‘’what you need to provide’’ section of the course details.

Funded Courses

Macquarie Community College delivers NSW government subsidised training, including training under the Smart and Skilled and Adult and Community Education (ACE) programs.

To access government subsidised training, including fee exemptions or concessions, you must meet the following criteria:

  • aged 15 years or older
  • no longer be at school
  • living or working in NSW
  • Australian OR New Zealand Citizen, Australian Permanent Resident OR a Humanitarian Visa Holder, OR a Partner Visa Holder whose sponsor is a current or past Humanitarian Visa Holder

When you enrol in a NSW government subsidised course you will be required to pay the Smart and Skilled student fee unless you qualify for a fee exemption.

For further information on NSW government subsidies visit the below funding pages.

Adult and Community Education 

Smart and Skilled 


NSW Fee Free Training 

Credit Transfer

Am I Eligible for Credit Transfers?

Credit Transfer (CT) is granted as a result of identifying learning outcomes already achieved through formal training. Credit outcomes may allow for entry into a qualification and/or provide credit towards the qualification. Credit Transfer given may reduce the time required for you to achieve the qualification.

To apply for Credit Transfer you will need to provide original or certified copies of certificates previously attained through formal training prior to completing the enrolment process.

Recognition of Prior Learning

Recognition of Prior Learning (RPL) is granted as a result of identifying and assessing previous and current informal education and training, work experience and/or life experience and knowledge. Previous learning and the evidence supplied is measured against pre-determined performance standards contained within the Units of Competency.

To apply for recognition of prior learning you should indicate your decision to apply for recognition as soon as possible after enrolment and the induction program.

We will be happy to provide you with an RPL kit after speaking directly with you to ensure you understand the requirements of this process.

Delivery Mode

To meet the needs of our students Macquarie Community College balances delivery and engagement across permanent, regular and temporary delivery sites and offer face-to-face, remote zoom classes and self-paced learning options.

Ways to Study

  • On campus

Our college campus locations are:

    • Blacktown
    • Chatswood
    • Carlingford
    • Epping
    • Ryde
    • Mt Druitt
  • Virtual classroom
  • Complete workplace training
  • Combine ways to study


How you got questions? Please see our comprehensive FAQ page for everything you need to know about Macquarie Community College, our policies, student support, application and enrolment procedures.

How to Apply

Step 1 - Apply

  • Select your preferred course and class
  • Review course and fee subsidy requirements to check your eligibility
  • If you need help contact us via livechat or via contact us form
  • Click Apply now

Step 2 - Assessment / Enrolment

  • We will assess your application and make contact within 2 business days
  • You will be asked to complete a language, literacy & numeracy assessment
  • Complete enrolment form
  • Provide all required evidence and/or documents

Step 3 - Start Learning

Following submitting your enrolment form and documents you will receive:

  • An enrolment confirmation
  • Tax invoice / payment plan details (if relevant)
  • A course reminder prior to your classes starting
  • A Zoom link (Online Zoom classes only)
  • A student login to your learning portal if relevant