Introduction to Hospitality

Accredited units

Course Overview

Get real experience at a commercial cafe run by Darcy St Project in partnership with Macquarie Community College!

The hospitality sector is currently facing a skills shortage and a wide variety of jobs are available to people looking to start a career or get some casual or part time work.

This Introduction to Hospitality course covers the core skills required to work in hospitality. Students will gain the knowledge and hands-on experience to enable them to get started in the industry.

This short Introduction to Hospitality course combines the theory with the opportunity to apply these skills in a safe and supportive environment. Our students will experience a busy hospitality environment and get the opportunity to practice skills with real customers and operational pressures at a commercial Café run by Darcy St Project along with support and guidance of experienced staff and trainers as required.

Macquarie Community College operates from a range of venues across Northern and Western Sydney. We have campuses in Blacktown, Carlingford, Chatswood, Epping, Mt Druitt, Richmond, and Ryde. Enrol now!

Learn more about this course

What you will learn

Course outline

Students will gain the knowledge in a classroom environment and then get the opportunity to apply this knowledge and practice a range of skills in a real-life working environment at a commercial Café run by Darcy St Project with the support of industry mentors.

Students will learn about the requirements of a commercial café environment including:

  • How to keep yourself, co-workers and customers safe
  • Food safety requirements and practices
  • How to maintain a clean and hygienic environment
  • How to interact with customers and provide excellent service
  • How to make great coffee

Course outcome

Students will gain a basic understanding of some of the core requirements of the hospitality industry and have the opportunity to put this knowledge into practice through hands-on experience in a commercial hospitality environment under the guidance of experienced mentors.

Students will learn;

  • Safe work practices for hospitality
  • Food handling practices
  • How to provide great customer service
  • How to process payments
  • How to make a range of espresso coffees
  • How to maintain a clean and efficient work environment

At the end of the course, you will be issued a Statement of Attainment where competency has been achieved.

What is involved

Time commitment

This course involves 12 days of classroom-based learning and at least 30 hours of work placement.

Some additional self-paced study will be required outside of the class. We recommend students plan for the same amount of self-paced learning as they have in the classroom, but the actual time required will depend on each student's prior skills and experience of the industry and prior educational background.


Assessment (including recognition of prior learning) must:

  • Meet the requirements of the relevant training package or accredited course, and
  • Be conducted in accordance with the principles of assessment and the rules of evidence, and
  • Meet workplace and, where relevant, regulatory requirements.

For this course assessment will entail the following:

  • Written assessments and/or verbal assessments;
  • Practical simulation and group role play;
  • Work placement practical skills and observations assessment.

You will be informed when assessments are to take place.

What you need to know

Entry requirements

An appropriate level of language, literacy and numeracy (LLN) skills are required to enrol in this course. Macquarie Community College may conduct an LLN assessment as part of the pre enrolment process. Students in this course will be required to have English communication skills at the Intermediate level.

The duties in the workplace require staff to be on their feet and working in fast moving environments so a basic level of health and fitness is required.

SITXFSA005 Use hygienic practices for food safety is a prerequisite for SITHFAB025 Prepare and serve espresso coffee. This unit will be delivered in this course to meet the requirements.

What you need to provide

  • All course material is provided and inclusive with course fees
  • Notepad and pen

When undertaking work experience you will need suitable clothing and closed in shoes.

For remote learning online Zoom classes students will need a stable internet connection on computer or laptop to participate.

Fees and government subsidies

The NSW Government’s Adult and Community Education (ACE) Program provides affordable, local training and education to NSW communities. Under the ACE program, participants, employers, delivery partners and providers and the government collaborate to improve learning outcomes for learners and meet community training needs.
The ACE Program will also offer support to small business owners and their staff by providing fully subsidised accredited and non-accredited training in targeted courses in information technology, business services or foundation skills.
*Eligibility criteria apply. This training is fully subsidised by the NSW Government, and as a result your fee is determined through Training Services NSW formal eligibility criteria.
Students will need to supply the required evidence in accord with the requirements of Smart and Skilled eligibility.

  • Eligible for Subsidised Training: Fee-Free
  • Not Eligible for Subsidised Training: Price on Application

If you're a prospective student, employer or service provider please visit: for more information where you will find everything you need to know about the ACE program before you enrol.
Contact us today or call on 1300 845 888 to check your eligibility.

What you can do next

Career pathway

This course provides basic skills and some hands-on workplace experience that will enable students to gain employment in entry level positions in cafes, restaurants and clubs.

Study pathway

Upon completion of this course, you can study the SIT20322 Certificate II in Hospitality

Class details

RTO 90033
Start Date23 May 2024
End Date28 June 2024
DaysThu, Fri
Time9.30am - 2.30pm
TutorMarc Ratnam
Location Epping Campus

Fees & Government Subsidies

At Macquarie Community College, we create and provide affordable and inclusive learning opportunities that meet the needs of individuals, organisations and communities.

Given the broad range of accredited and non-accredited programs offered by the College the fees and subsidies will vary depending on the course.

Fee for Service Courses 

Courses available on a fee-for-service basis will have the price clearly indicated within the class details. Additional fee information may also be found in the ‘’what you need to provide’’ section of the course details.

Funded Courses

Macquarie Community College delivers NSW government subsidised training, including training under the Smart and Skilled and Adult and Community Education (ACE) programs.

To access government subsidised training, including fee exemptions or concessions, you must meet the following criteria:

  • aged 15 years or older
  • no longer be at school
  • living or working in NSW
  • Australian OR New Zealand Citizen, Australian Permanent Resident OR a Humanitarian Visa Holder, OR a Partner Visa Holder whose sponsor is a current or past Humanitarian Visa Holder

When you enrol in a NSW government subsidised course you will be required to pay the Smart and Skilled student fee unless you qualify for a fee exemption.

For further information on NSW government subsidies visit the below funding pages.

Adult and Community Education 

Smart and Skilled 


NSW Fee Free Training 

Credit Transfer

Am I Eligible for Credit Transfers?

Credit Transfer (CT) is granted as a result of identifying learning outcomes already achieved through formal training. Credit outcomes may allow for entry into a qualification and/or provide credit towards the qualification. Credit Transfer given may reduce the time required for you to achieve the qualification.

To apply for Credit Transfer you will need to provide original or certified copies of certificates previously attained through formal training prior to completing the enrolment process.

Recognition of Prior Learning

Recognition of Prior Learning (RPL) is granted as a result of identifying and assessing previous and current informal education and training, work experience and/or life experience and knowledge. Previous learning and the evidence supplied is measured against pre-determined performance standards contained within the Units of Competency.

To apply for recognition of prior learning you should indicate your decision to apply for recognition as soon as possible after enrolment and the induction program.

We will be happy to provide you with an RPL kit after speaking directly with you to ensure you understand the requirements of this process.

Delivery Mode

To meet the needs of our students Macquarie Community College balances delivery and engagement across permanent, regular and temporary delivery sites and offer face-to-face, remote zoom classes and self-paced learning options.

Ways to Study

  • On campus

Our college campus locations are:

    • Blacktown
    • Chatswood
    • Carlingford
    • Epping
    • Ryde
    • Mt Druitt
  • Virtual classroom
  • Complete workplace training
  • Combine ways to study


How you got questions? Please see our comprehensive FAQ page for everything you need to know about Macquarie Community College, our policies, student support, application and enrolment procedures.

How to Apply

Step 1 - Apply

  • Select your preferred course and class
  • Review course and fee subsidy requirements to check your eligibility
  • If you need help contact us via livechat or via contact us form
  • Click Apply now

Step 2 - Assessment / Enrolment

  • We will assess your application and make contact within 2 business days
  • You will be asked to complete a language, literacy & numeracy assessment
  • Complete enrolment form
  • Provide all required evidence and/or documents

Step 3 - Start Learning

Following submitting your enrolment form and documents you will receive:

  • An enrolment confirmation
  • Tax invoice / payment plan details (if relevant)
  • A course reminder prior to your classes starting
  • A Zoom link (Online Zoom classes only)
  • A student login to your learning portal if relevant