Terms and Conditions

TERMS AND CONDITIONS

Enrolment, Course Fees, Payments and Refunds (SRTO 5.3, 7.3)

  1. Courses are open to persons 15 years and over unless otherwise stated or advised by the business unit manager.
  2. It is the student’s responsibility to note the date, time and location of the course as advertised.
  3. Courses with low enrolments may be cancelled, every effort will be made to contact students, please ensure your contact details are correct.
  4. Requests from the student to transfer or credit their course placement due to changed personal circumstances will be considered and every effort will be made to ensure a placement into an alternative course.
  5. If you are unable to complete your course, due to changed personal circumstances, MCC will make every effort to ensure you are placed into an alternative pre-scheduled course.
  6. MCC reserves the right to decline admission to a course, terminate a student’s enrolment in a class or change a course or tutor at any time without notice.
  7. Students participate in courses involving physical activity; field trips, practical demonstrations etc. and do so at their own risk.
  8. Please refer to the MCC website – www.macquarie.nsw.edu.au for information on course fees, including any required deposit; administration fees; materials fees and any other charges (if applicable).
  9. A non-refundable deposit is required to be paid, prior to course commencement, to confirm a place into a course, unless other arrangements have been made with MCC.
  10. Please note that Macquarie will not accept payments of over $1500 at any one time.
  11. Students are responsible for the safe storage of their Certificates and Statements of Attainment. If a student requires a reissue of their Certificate or Statement of Attainment, a certificate re-issue fee of $50 will be charged.
  12. Refunds may be made in the following circumstances:
  • Participants have overpaid the administration charge
  • Participants enrolled in training that has been cancelled by MCC
  • Participant advises MCC prior to course commencement that they are withdrawing from the course
  • Participant withdraws application during a statutory cooling off period (as defined by NSW Fair raiding)
  • If the participant withdraws from a course or program due to illness or extreme hardship as determined by MCC

Language, Literacy and Numeracy (LLN) (SRTO 1.7)

All students undertaking a Certificate III qualification or below are required to undertake an LLN Assessment. Trainers and staff within MCC can provide students with support to assist the student throughout the learning process.

Credit Transfer and Recognition of Prior Learning (SRTO 1.8)

Credit Transfer and Recognition of Prior Learning are available to all participants in accredited training. Please refer to the Student Handbook or contact the office for the procedure on how to apply.

Training Guarantee (SRTO 5.3)

MCC will guarantee to complete all training and/ or assessment once the student has commenced study in their chosen qualification or course of study, unless the student withdraws from the course. This guarantee is valid for six months from initial course commencement date unless otherwise agreed.

Complaints and Appeals (SRTO 6.1, 6.2)

If a student, trainer or staff member is experiencing any difficulties, they are encouraged to discuss their concerns with Senior Management. MCC staff will make themselves available at a mutually convenient time if a student wishes to seek assistance.

If a Staff member or Student wishes to make a formal complaint they are required to complete a Complaints and Appeals Form, which is included in the Student Handbook. Once the form has been completed, the form should be submitted to MCC for actioning.

Please refer to the Student Handbook for more details on the complaints and appeals process.

Support Services (SRTO 1.7)

The student should notify MCC if they have a medical condition or disability or require assistance in their training.

MCC caters to diverse client learning needs and aims to identify and respond to the learning needs of all students. Students are encouraged to express their views about their learning needs at all stages of their learning experience from the initial enrolment and induction stage. MCC will analyse who the target candidates are and whether an individual, a specific group or a broad target group and will determine the key characteristics and needs of candidates.

MCC is committed to providing clients requiring additional support, advice or assistance while training. To achieve this and to ensure the quality delivery of training and education, MCC provides client vocational counselling to improve and extend training outcomes.

Students are advised to make an appointment with their trainer in the first instance, if required the student can then schedule an appointment with MCC for further counselling.

Retention of Records (SRTO 3.4)

All student records, such as personal details and records of participation and progress, are kept within a secure area (both electronic and hard files). An electronic record of each Student’s enrolment and participation is kept on the Student Management System for a period of 30 years, this record is password protected and is only accessible by employees of MCC.