Terms and Conditions

TERMS AND CONDITIONS

Given the broad range of accredited and non-accredited programs offered by the College the terms and conditions may vary depending on the course. IN general the College applies Terms and Conditions in order to provide a quality customer and learning experience and to be fair and transparent with our students. Where applicable to meeting the Standards of being a registered training organisation (RTO) these are noted in brackets (eg RTO Standard 5.3 etc)

Enrolment, Course Fees, Payments and Refunds (RTO Standard 5.3, 7.3)

  1. Courses are open to persons 15 years and over unless otherwise stated or advised.
  2. It is the student’s responsibility to note the date, time and location of the course as advertised. Access to student portal is available on MCC website – www.macquarie.nsw.edu.au for all students undertaking accredited courses.
  3. Courses with low enrolments may be cancelled or rescheduled. Every effort will be made to contact students. Please ensure your contact details are correct.
  4. Requests from students to transfer or credit their course placement due to changed personal circumstances will be considered and every effort will be made to ensure a placement into an alternative course.
  5. If you are unable to complete your course due to changed personal circumstances, MCC will make every effort to ensure you are placed into an alternative pre-scheduled course.
  6. MCC reserves the right to decline admission to a course, terminate a student’s enrolment in a class or change a course or tutor at any time without notice.
  7. Students may be required to participate in courses involving physical activity; field trips, practical demonstrations etc. and do so at their own risk.
  8. Please refer to the MCC website – www.macquarie.nsw.edu.au for information on course fees including any required deposit, administration fees, materials fees and any other charges (if applicable).
  9. Payment, including deposits, will vary dependent on course requirements. In some cases, a non-refundable deposit may be required to be paid prior to course commencement to confirm a place.
  10. Please note that MCC will not accept payments of over $1500 at any one time.
  11. Students are responsible for the safe storage of their Certificates and Statements of Attainment. If a student requires a reissue of their Certificate or Statement of Attainment, a certificate re-issue fee of $50 will be charged.
  12. Refunds may be made in the following circumstances:
  • Participants have overpaid the administration charge
  • Participants enrolled in training that has been cancelled by MCC
  • Participant advises MCC prior to course commencement that they are withdrawing from the course
  • Participant withdraws application during a statutory cooling off period (as defined by NSW Fair Trading)
  • If the participant withdraws from a course or program due to illness or extreme hardship as determined by MCC

Language, Literacy and Numeracy (LLN) (RTO Standard 1.7)

All students undertaking a Certificate III qualification or below are required to undertake an LLN Assessment. Trainers and staff within MCC can provide students with support to assist the student throughout the learning process.

Credit Transfer and Recognition of Prior Learning (RTO Standard 1.8)

Credit Transfer and Recognition of Prior Learning are available to all participants in accredited training. Please refer to the Student Handbook or contact the office for the procedure on how to apply.

Training Guarantee (RTO Standard 5.3)

MCC will guarantee to complete all training and/ or assessment once the student has commenced study in their chosen qualification or course of study, unless the student withdraws from the course. This guarantee is valid for six months from initial course commencement date unless otherwise agreed.

Complaints and Appeals (RTO Standard 6.1, 6.2)

If a student, trainer or staff member is experiencing any difficulties, they are encouraged to discuss their concerns with their trainer, manager or Senior Management. MCC management will make themselves available at a mutually convenient time if a student or staff member wishes to seek assistance.
If a Student wishes to make a formal complaint or lodge an academic appeal they are required to complete a Complaints or Appeals Form, which is included in the Student Handbook and is available on the MCC website. Once the form has been completed it should be submitted to MCC for actioning.
Students should refer to the Student Handbook for more details on the complaints and appeals process. Staff should refer to the Staff Handbook for more details on the staff grievance procedures.

Support Services (RTO Standard 1.7)

The student should notify MCC if they have a medical condition or disability or require assistance in their training.
MCC caters to diverse client learning needs and aims to identify and respond to the learning needs of all students. Students are encouraged to express their views about their learning needs at all stages of their learning experience from the initial enrolment and induction stage. MCC will analyse who the target candidates are, whether an individual, a specific group or a broad target group, and will determine the key characteristics and needs of candidates.
MCC is committed to providing clients requiring additional support, advice or assistance while training. To achieve this and to ensure the quality delivery of training and education, MCC provides client vocational support to improve and extend training outcomes. Students are advised to make an appointment with their trainer in the first instance, if required the student can then schedule an appointment with MCC for further support or referral.

Retention of Records (RTO Standard 3.4)

All student records, such as personal details and records of participation and progress, are kept securely (both electronic and hard files). An electronic record of each Student’s enrolment and participation is kept on the Student Management System for a period of 30 years, this record is password protected and is only accessible by employees of MCC.