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BSB30120 Certificate III in Business (Customer Engagement)

BSB30120 Certificate III in Business (Customer Engagement)

BSB30120 Certificate III in Business (Customer Engagement) - Sydney Course The BSB30120 Certificate III in Business (Customer Engagement) course is suitable for students that are looking to build skills for a wide variety of customer service-based employment opportunities. In this customer engagement course, students will develop skills that are relevant to a wide range of business environments that provide a service to customers. With a strong focus on communication skills and... Read more
Assessments are made against units of competency from the Certificate III in Business BSB30120.
  • Assist with maintaining workplace safety (BSBWHS311)
  • Deliver and monitor a service to customers (BSBOPS304)
  • Support personal wellbeing in the workplace (BSBPEF201)
  • Design and produce business documents (BSBTEC301)
  • Organise personal work priorities (BSBPEF301)
  • Participate in sustainable work practices (BSBSUS211)
  • Use inclusive work practices (BSBTWK301)
  • Write simple documents (BSBWRT311)
  • Engage in workplace communication (BSBXCM301)
  • Apply critical thinking skills in a team environment (BSBCRT311)
  • Process customer complaints (BSBOPS305)
  • Assist with customer difficulties (SIRXCEG002)
  • Advise on products and services (SIRXPDK001)
BSB30120 Certificate III in Business (Customer Engagement)

<h3 id="header-bsb30120-certificate-iii-in-business-customer-engagement---sydney-course">BSB30120 Certificate III in Business (Customer Engagement) - Sydney Course</h3>

<p>The BSB30120 Certificate III

...

ENROLLING NOW!! CALL 1300 845 888

If you're a prospective student, please visit: https://www.macquarie.nsw.edu.au/smart-and-skilled-subsidised-training where you will find everything you need to know about the Smart and Skilled program before you enrol.

*Eligibility criteria apply. This training is subsidised by the NSW Government, and as a result your fee is determined through Training Services NSW formal eligibility criteria. 

Students will need to supply the required evidence in accord with the requirements of Smart and Skilled eligibility.

Enquire today or CALL US on 1300 845 888 to check your eligibility.

Not eligible for Subsidised Training: $6,140

Receiving a Centrelink benefit? Take your enrolment confirmation and invoice to Centrelink to find out if you are eligible for financial assistance.

Payment Plans are available through Macquarie Community College for Smart and Skilled eligible qualifications. 10% deposit OR $40 (whichever is greater) required upon enrolment followed by Interest-free payment plan. Payment methods: EFTPOS, Direct Deposit, Direct Debit, Visa or MasterCard.

BSB30120 Certificate III in Business (Customer Engagement)

<h3 id="header-bsb30120-certificate-iii-in-business-customer-engagement---sydney-course">BSB30120 Certificate III in Business (Customer Engagement) - Sydney Course</h3>

<p>The BSB30120 Certificate III

...

ENROLLING NOW!! CALL 1300 845 888

If you're a prospective student, please visit: https://www.macquarie.nsw.edu.au/smart-and-skilled-subsidised-training where you will find everything you need to know about the Smart and Skilled program before you enrol.

*Eligibility criteria apply. This training is subsidised by the NSW Government, and as a result your fee is determined through Training Services NSW formal eligibility criteria. 

Students will need to supply the required evidence in accord with the requirements of Smart and Skilled eligibility.

Enquire today or CALL US on 1300 845 888 to check your eligibility.

Not eligible for Subsidised Training: $6,140

Receiving a Centrelink benefit? Take your enrolment confirmation and invoice to Centrelink to find out if you are eligible for financial assistance.

Payment Plans are available through Macquarie Community College for Smart and Skilled eligible qualifications. 10% deposit OR $40 (whichever is greater) required upon enrolment followed by Interest-free payment plan. Payment methods: EFTPOS, Direct Deposit, Direct Debit, Visa or MasterCard.

Career Decision Making - Career Planning Workshop

Career Decision Making - Career Planning Workshop

Career Decision Making – Career Planning Workshop - Sydney Course If you are at a crossroads with what to do with your career, then this course is perfect for you. The Career Planning Workshop will help you re-evaluate your skills, interests and values and map out the next steps in your career development. During this workshop, you will work through the process of choosing a realistic career, deciding the best way to pursue it and then taking action. We will start by exploring your... Read more
Assessments are made against units of competency.
  • Use short and simple strategies for career planning (FSKLRG003)
BSB40120 Certificate IV in Business

BSB40120 Certificate IV in Business

BSB40120 Certificate IV in Business - Sydney Course Take the next step in your career and gain a qualification that will help give you an edge over the competition! With cloud-computing taking over and customers engaging online rather than in-store, businesses are looking for people who can excel in a fast paced work environment. The BSB40120 Certificate IV in Business course will help you develop outstanding administrative and organisational skills, learn to analyse and evaluate... Read more
Assessments are made against units of competency from the Certificate IV in Business BSB40120.
  • Implement customer service strategies (BSBOPS404)
  • Write complex documents (BSBWRT411)
  • Organise business meetings (BSBOPS405)
  • Build and maintain business relationships (BSBTWK401)
  • Coordinate business resources (BSBOPS401)
  • Manage personal health and wellbeing (BSBPEF401)
  • Use digital technologies to collaborate in a work environment (BSBTEC404)
  • Develop personal work priorities (BSBPEF402)
  • Apply critical thinking to work practices (BSBCRT411)
  • Implement and monitor WHS policies, procedures and programs (BSBWHS411)
  • Implement and monitor environmentally sustainable work practices (BSBSUS411)
  • Apply communication strategies in the workplace (BSBXCM401)
BSB40120 Certificate IV in Business

<h3 id="header-bsb40120-certificate-iv-in-business---sydney-course">BSB40120 Certificate IV in Business - Sydney Course</h3>

<p>Take the next step in your career and gain a qualification that will

...
Self paced

2024-03-01 2024-03-01

ENROLLING NOW!! CALL 1300 845 888

Self Paced - Learn in your own time and schedule

If you're a prospective student, please visit: https://www.macquarie.nsw.edu.au/smart-and-skilled-subsidised-training where you will find everything you need to know about the Smart and Skilled program before you enrol.

*Eligibility criteria apply. This training is subsidised by the NSW Government, and as a result your fee is determined through Training Services NSW formal eligibility criteria. 

Students will need to supply the required evidence in accord with the requirements of Smart and Skilled eligibility.

Enquire today or CALL US on 1300 845 888 to check your eligibility.

Not eligible for Subsidised Training: $6,410

Receiving a Centrelink benefit? Take your enrolment confirmation and invoice to Centrelink to find out if you are eligible for financial assistance.

Payment Plans are available through Macquarie Community College for Smart and Skilled eligible qualifications. 10% deposit OR $40 (whichever is greater) required upon enrolment followed by Interest-free payment plan. Payment methods: EFTPOS, Direct Deposit, Direct Debit, Visa or MasterCard.

TRAINER SUPPORT IS AVAILABLE FOR ALL ONLINE COURSES

  • FACE TO FACE WITH TRAINER BY ARRANGEMENT (MAXIMUM OF 20 HOURS OVER DURATION OF COURSE)
  • EMAIL CORRESPONDENCE WITH TRAINER
  • PHONE CORRESPONDENCE WITH TRAINER
BSB40120 Certificate IV in Business

<h3 id="header-bsb40120-certificate-iv-in-business---sydney-course">BSB40120 Certificate IV in Business - Sydney Course</h3>

<p>Take the next step in your career and gain a qualification that will

...
Self paced

2024-03-01 2024-03-01

ENROLLING NOW!! CALL 1300 845 888

Self Paced - Learn in your own time and schedule

If you're a prospective student, please visit: https://www.macquarie.nsw.edu.au/smart-and-skilled-subsidised-training where you will find everything you need to know about the Smart and Skilled program before you enrol.

*Eligibility criteria apply. This training is subsidised by the NSW Government, and as a result your fee is determined through Training Services NSW formal eligibility criteria. 

Students will need to supply the required evidence in accord with the requirements of Smart and Skilled eligibility.

Enquire today or CALL US on 1300 845 888 to check your eligibility.

Not eligible for Subsidised Training: $6,190

Receiving a Centrelink benefit? Take your enrolment confirmation and invoice to Centrelink to find out if you are eligible for financial assistance.

Payment Plans are available through Macquarie Community College for Smart and Skilled eligible qualifications. 10% deposit OR $40 (whichever is greater) required upon enrolment followed by Interest-free payment plan. Payment methods: EFTPOS, Direct Deposit, Direct Debit, Visa or MasterCard.

TRAINER SUPPORT IS AVAILABLE FOR ALL ONLINE COURSES

  • FACE TO FACE WITH TRAINER BY ARRANGEMENT (MAXIMUM OF 20 HOURS OVER DURATION OF COURSE)
  • EMAIL CORRESPONDENCE WITH TRAINER
  • PHONE CORRESPONDENCE WITH TRAINER
BSB40520 Certificate IV in Leadership and Management

BSB40520 Certificate IV in Leadership and Management

BSB40520 – Certificate IV in Leadership and Management - Sydney Course Is developing your leadership and supervisory skills on your priority list? The Certificate IV in Leadership and Management qualification is great for Team Leaders, Supervisors, Leading Hands and Coordinators who report to a Manager. It is also a great way to develop management skills to take your career to the next level. The Certificate IV in Leadership and Management is relevant for any organisation or... Read more
Assessments are made against units of competency from the Certificate IV in Leadership and Management BSB40520.
  • Lead and facilitate a team (BSBXTW401)
  • Articulate, present and debate ideas (BSBCRT412)
  • Apply critical thinking to work practices (BSBCRT411)
  • Build and maintain business relationships (BSBTWK401)
  • Manage personal health and wellbeing (BSBPEF401)
  • Coordinate business operational plans (BSBOPS402)
  • Develop personal work priorities (BSBPEF402)
  • Lead team effectiveness (BSBLDR414)
  • Demonstrate leadership in the workplace (BSBLDR411)
  • Lead effective workplace relationships (BSBLDR413)
  • Apply communication strategies in the workplace (BSBXCM401)
  • Communicate effectively as a workplace leader (BSBLDR412)
BSB40520 Certificate IV in Leadership and Management

<h3 id="header-bsb40520--certificate-iv-in-leadership-and-management---sydney-course">BSB40520 – Certificate IV in Leadership and Management - Sydney Course</h3>

<p>Is developing your leadership and

...
Self paced

2024-03-01 2024-03-01

ENROLLING NOW!! CALL 1300 845 888

Self Paced - Learn in your own time and schedule

If you're a prospective student, please visit: https://www.macquarie.nsw.edu.au/smart-and-skilled-subsidised-training where you will find everything you need to know about the Smart and Skilled program before you enrol.

*Eligibility criteria apply. This training is subsidised by the NSW Government, and as a result your fee is determined through Training Services NSW formal eligibility criteria. 

Students will need to supply the required evidence in accord with the requirements of Smart and Skilled eligibility.

Enquire today or CALL US on 1300 845 888 to check your eligibility.

Not eligible for Subsidised Training: $6,140

Receiving a Centrelink benefit? Take your enrolment confirmation and invoice to Centrelink to find out if you are eligible for financial assistance.

Payment Plans are available through Macquarie Community College for Smart and Skilled eligible qualifications. 10% deposit OR $40 (whichever is greater) required upon enrolment followed by Interest-free payment plan. Payment methods: EFTPOS, Direct Deposit, Direct Debit, Visa or MasterCard.

TRAINER SUPPORT IS AVAILABLE FOR ALL ONLINE COURSES

  • FACE TO FACE WITH TRAINER BY ARRANGEMENT (MAXIMUM OF 20 HOURS OVER DURATION OF COURSE)
  • EMAIL CORRESPONDENCE WITH TRAINER
  • PHONE CORRESPONDENCE WITH TRAINER
Job Skills Match Workshop

Job Skills Match Workshop

Job Skills Match Workshop - Sydney Course In this workshop, you will assess yourself and discover your suitability for a career based on your current skills. Through various fun activities, we will teach you to match your current skills to a specific job that you may be considering. You will also discover what other career options you have based on your skills and discover skills gaps that you can close in order to increase your future career options. By the end of the workshop,... Read more
Assessments are made against units of competency.
  • Use strategies to identify job opportunities (FSKLRG007)
Skills Profile and Skills in Demand Workshop

Skills Profile and Skills in Demand Workshop

Skills Profile and Skills in Demand Workshop - Sydney Course In this workshop you will create a personal skills profile. This will identify the current and transferrable skills you already have and the skills you would like to develop. You will then analyse your skills against the workplace skills that are currently in demand or will be in demand in the future. Through this process, you will be able to identify which skills you can easily develop in order to improve your future... Read more
Assessments are made against units of competency.
  • Identify learning objectives (VU22342)
BSB30220 Certificate III in Entrepreneurship and New Business

BSB30220 Certificate III in Entrepreneurship and New Business

BSB30220 Certificate III in Entrepreneurship and New Business - Sydney Course Are you dreaming of that opportunity to start your own business and become your own boss? Starting a micro business is a great option for those who have the desire to start a new journey. Many people already have a skill set that they would like to put into action and find it difficult to find a job in their specific field of expertise. This course is an introductory qualification that covers the core... Read more
Assessments are made against units of competency from the Certificate III in Entrepreneurship and New Business BSB30220.
  • Develop self-awareness (BSBPEF302)
  • Address compliance requirements for new business ventures (BSBESB305)
  • Organise finances for new business ventures (BSBESB303)
  • Develop and use a personal budget (FNSFLT201)
  • Determine resource requirements for new business ventures (BSBESB304)
  • Investigate business opportunities (BSBESB301)
  • Engage in workplace communication (BSBXCM301)
  • Organise personal work priorities (BSBPEF301)
  • Identify business risk (BSBOPS302)
  • Develop and present business proposals (BSBESB302)
BSB30220 Certificate III in Entrepreneurship and New Business

<h3 id="header-bsb30220-certificate-iii-in-entrepreneurship-and-new-business---sydney-course">BSB30220 Certificate III in Entrepreneurship and New Business - Sydney Course</h3>

<p>Are you dreaming of

...
Self paced

2024-03-01 2024-03-01
Remote Learning - Sydney

ENROLLING NOW!! CALL 1300 845 888

Note: Remote Learning classes will include 4-6 on campus workshops.

If you're a prospective student, please visit: https://www.macquarie.nsw.edu.au/smart-and-skilled-subsidised-training where you will find everything you need to know about the Smart and Skilled program before you enrol.

*Eligibility criteria apply. This training is subsidised by the NSW Government, and as a result your fee is determined through Training Services NSW formal eligibility criteria. 

Students will need to supply the required evidence in accord with the requirements of Smart and Skilled eligibility.

Enquire today or CALL US on 1300 845 888 to check your eligibility.

Not eligible for Subsidised Training: $5,600

Receiving a Centrelink benefit? Take your enrolment confirmation and invoice to Centrelink to find out if you are eligible for financial assistance.

Payment Plans are available through Macquarie Community College for Smart and Skilled eligible qualifications. 10% deposit OR $40 (whichever is greater) required upon enrolment followed by Interest-free payment plan. Payment methods: EFTPOS, Direct Deposit, Direct Debit, Visa or MasterCard.

Write a Winning Resume Workshop

Write a Winning Resume Workshop

Write a Winning Resume Workshop - Sydney Course Build a resume that stands out from the competition and find the key to a good resume. A resume is one of the first things that a prospective employer will read about you to determine whether you are suitable for the job. In this workshop you will learn how to make your resume stand out to showcase your abilities and become a winning resume! During this workshop, you will learn about different resume types and choose one that best... Read more
Assessments are made against units of competency.

This course has no current classes. Please join the waiting list. Click here

Write a Winning Cover Letter Workshop

Write a Winning Cover Letter Workshop

Write a Winning Cover Letter Workshop - Sydney Course Get your foot in the door with a cover letter that gets attention! In this workshop you will learn how to build a cover letter that stands out from the competition and presents your suitability for the position. Throughout this workshop, you will learn to recognise what makes a winning cover letter and then get a chance to write your own cover letter for a specific job that you have your eye on. You will also learn how to write... Read more
Assessments are made against units of competency.
  • Create texts of limited complexity to participate in the workplace (VU22393)

This course has no current classes. Please join the waiting list. Click here

Career Guidance - ERS Career Development Assessment

Career Guidance - ERS Career Development Assessment

ERS Career Development Assessment - Sydney Course The MCC Careers Centre provides face-to-face professional careers guidance along with the Employment Readiness Scale™ (ERS) tool. The ERS is an online self-assessment tool that measures how ready you are for work, identifies gaps in work readiness, creates action plans to move you towards becoming work ready and makes referrals to programs and services to help you find work. This course is suitable for adults, including graduates,... Read more
Assessments are made against units of competency.
  • Prepare to participate in a learning environment (FSKLRG001)
Career Guidance - ERS Career Development Assessment

<h3 id="header-ers-career-development-assessment---sydney-course">ERS Career Development Assessment - Sydney Course</h3>

<p>The MCC Careers Centre provides face-to-face professional careers guidance

...

ENROLLING NOW!! CALL 1300 845 888

Available as an online livestream class.

Please note: Classes will be held via Zoom’s video conferencing platform. A link to join the class via Zoom will be sent 24-48 hours before the first class and will include a link to a Zoom “How To” document.

The Adult and Community Education (ACE) Program is a Smart and Skilled Program that meets the needs of local communities and disadvantaged individuals.

If you're a prospective student, please visit https://www.macquarie.nsw.edu.au/adult-community-education where you will find everything you need to know about the ACE program before you enrol.

Enquire today or CALL US on 1300 845 888 to check your eligibility.

Eligible for Subsidised Training: Fee-Free

Not Eligible for Subsidised Training: Price on Application

Receiving a Centrelink benefit? Take your enrolment confirmation and invoice to Centrelink to find out if you are eligible for financial assistance.

Payment Plans are available through Macquarie Community College for students that do not meet the ACE program eligibility. 10% deposit OR $40 (whichever is greater) required upon enrolment followed by Interest-free payment plan. Payment methods: EFTPOS, Direct Deposit, Direct Debit, Visa or MasterCard.

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